Refund policy

Returns & Refunds

Last updated: 11 August 2026

At Bakkieboer, we do our best to provide quality products and carefully check orders before they are dispatched. If something isn't right with your order, we're here to help.

Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 7 days of delivery.

Email us at:

bakkieboerofficial@gmail.com

Please include your order number and, where relevant, clear photos showing the issue.

Contacting us within 7 days allows us to assess the problem and work towards resolving it as quickly as possible.

Where applicable and as required by law, we may arrange a repair, replacement or refund.

Products We Generally Cannot Accept for Return

Where permitted by applicable law, we generally cannot accept returns for:

  • Personalised or custom-made products.

  • Products that have been used, damaged or altered by the customer.

  • Products damaged through misuse, negligence or incorrect use.

  • Certain opened products where health or hygiene considerations apply.

  • Products must be unused and in its original packing .

These exclusions do not limit any rights you may have under applicable consumer protection laws.

Returns

Please contact us before sending any product back.

We will provide you with the appropriate return instructions and let you know what information or documentation may be required.

Where a return is approved, products should be returned with all relevant parts, accessories and original components where applicable.

Refunds

Where a refund is approved, it will generally be processed using the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.

Need Help?

If you have any questions about a return, refund or product issue, please contact us:

📧 Email: bakkieboerofficial@gmail.com

📦 Order number: Please include your order number with your enquiry so we can assist you more efficiently.